Service Contracts Built Around Uptime
Prevent downtime risk. Improve predictability. Keep operations controlled.
A structured ILS service contract puts planned maintenance in place before problems occur. You get scheduled visits, documented service history, remote support and — depending on your tier — priority response when you need it most.
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What's Included in a Service Contract
All ILS service contracts include a core set of structured support elements. Higher tiers add additional layers of priority, documentation and escalation support.
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Scheduled preventive maintenance visits
Regular planned visits to inspect, clean and service your laundry equipment — reducing the likelihood of unplanned breakdowns.
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Service reporting
Written service records for every visit, giving you a documented maintenance history for compliance and governance purposes.
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Remote support and phone triage
Access to ILS engineers by phone for troubleshooting guidance before dispatching on-site.
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Preferential call-out rates
Contract customers receive preferential labour rates for reactive call-outs — helping control unexpected costs.
How Preventive Visits Work
At each scheduled visit, our engineers will inspect all contracted equipment, carry out cleaning and lubrication tasks, check safety features, identify wear and replace consumable parts where appropriate.
A service report is completed on-site and provided to your facilities or operations manager. This forms part of your ongoing service record.
Visit frequency is agreed at the start of the contract and is based on your equipment type, usage profile and selected tier.
Service contracts cover planned preventive maintenance and scheduled labour. Parts, major repairs, and damage resulting from misuse or third-party interference are separate to the contract. Your contract document will clearly state what is and is not covered.
Operational Risk Management
Designed to Reduce Downtime Risk in Critical Laundry Operations
Unplanned breakdowns in healthcare, care and regulated environments don't just cost money — they create operational pressure, compliance risk and reputational exposure. A structured service contract puts the engineering infrastructure in place before problems occur.
Service Contract Tiers
Three structured tiers — designed to match your operational requirements and risk profile. No hidden extras.
Core Cover
Structured preventive maintenance and baseline service support for operations with lower throughput or in-house engineering resource.
- Preventive maintenance visits
- Service reporting
- Remote support / phone triage
- Preferential call-out rates
- Priority triage & dispatch
- Priority scheduling
- Genuine parts strategy
- Compliance documentation support
- Out-of-hours escalation
- Tighter escalation paths
- Dedicated service reporting
Priority Cover
Enhanced scheduling, parts strategy and compliance support — for operations where laundry continuity is operationally critical.
- Preventive maintenance visits
- Service reporting
- Remote support / phone triage
- Preferential call-out rates
- Priority triage & dispatch
- Priority scheduling
- Genuine parts strategy
- Compliance documentation support
- Out-of-hours escalation
- Tighter escalation paths
- Dedicated service reporting
Assured Cover
Our most comprehensive tier — dedicated reporting, out-of-hours escalation and tighter response paths for high-dependency operations.
- Preventive maintenance visits
- Service reporting
- Remote support / phone triage
- Preferential call-out rates
- Priority triage & dispatch
- Priority scheduling
- Genuine parts strategy
- Compliance documentation support
- Out-of-hours escalation
- Tighter escalation paths
- Dedicated service reporting
Pricing is tailored to your operation — number of machines, site count, and contract tier. Request a review to get a detailed proposal.
Getting a Contract in Place
Three steps from first contact to service contract active.
Tell Us About Your Equipment
Submit an assessment request or call us. Tell us your equipment types, site count and any existing service arrangements.
We Propose a Contract
We'll recommend the right tier and structure for your operation and provide a written contract proposal. No obligation.
Contract Activates
Once agreed, we schedule the first preventive visit, set up service reporting and put your operation under cover.
Service Contract FAQs
Yes. ILS supports multi-site operations under group service contracts. If you manage a group of healthcare facilities, nursing homes or hotel properties, we can structure a single contract arrangement covering all sites. Contact us to discuss your requirements.
Contracts cover the specific equipment agreed at the time of signing — typically washers, dryers, barrier washers, ironers and drying cabinets. Equipment must be assessed before being added to a contract. We'll advise during the assessment process.
Yes. You can review and upgrade your contract tier at any time. If your operation grows or your risk profile changes, we'll work with you to adjust the arrangement accordingly.
Priority tier adds priority scheduling, genuine parts strategy and compliance documentation support over Core. Assured tier adds out-of-hours escalation, tighter escalation paths and dedicated service reporting — designed for high-dependency operations where laundry continuity is critical.
Have a different question? We're happy to help.
Ask a QuestionReady to put a contract in place?
Request a contract review and we will come back with a proposal tailored to your operation. No obligation.
We aim to respond within 24 hours. Republic of Ireland only (excluding Northern Ireland).